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Shipping & returns

SHIPPING

LOCAL - We deliver with our own trucks and delivery to florists, nurseries and garden centers in Southern California is free of charge. The charge for residential delivery in Southern California is $150 minimum, depending on order size and zip code. No inside delivery and no installations.

OUT OF STATE - We ship through common carriers and all orders will be shipped freight collect. We will ship the best and most economical way using our discretion or use a trucking company of your preference. Requests for special services by the trucking company, such as inside delivery, lift gate or storage, can be facilitated at extra cost.

 

CANCELLATIONS

A cancellation charge of 10% will be billed for orders cancelled after packing on pallets.

 

RETURNS & EXCHANGES

All items are subject to a restocking fee of 25% for returns or 15% for exchanges. After 30 days no returns or exchanges can be accepted.

 

CLAIMS

All items must be inspected upon arrival. Please note any damages on the driver's delivery receipt or Bill of Lading. Claims for damages must be made immediately after receipt of merchandise. Asian Ceramics' responsibility for the shipment ceases after delivery of goods to the trucking company. Our pots are packed and wrapped by experienced packers according to carrier recommendations and we ship all our pots on pallets. We use cardboard, foam and shrink wrap to protect your shipment before it leaves our warehouse and extra precautions are taken to insure that your order reaches you in the best possible condition.

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