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Frequently Asked Questions

Why buy from Asian Ceramics?

We are a leading wholesale supplier of imported pottery, offering one of the largest selections of contemporary and traditional handcrafted pottery for the home and garden in Southern California.

 

Where does your pottery come from

We source pottery from all over the world including South East Asia, Europe and South Africa.

 

Do you have a space that I can visit?

Yes. In fact, we highly recommend that you do, so you can see our entire range as we have many more pots, antiques and one-of-a-kind items available at our yard that are not featured in our print catalog or on our website. We are located in Duarte, California at the junction of the I-605 and I-210, just east of Pasadena.

 

What are your opening hours?

We are open for business 7:30am to 4:30pm Monday through Friday and 9:00am to 1:00pm on Saturdays.

 

I haven’t bought from Asian Ceramics before. What do I need to do?

We sell wholesale to the professional market only. Please email or fax us a copy of your business credentials at [email protected] or 626-449-6895 (fax) and we will set up an account for you.

 

How do I place an order?

You can order online through our website after registration. Once signed into your account, locate the item(s) you'd like to purchase and click the "Add to Cart" button. When finished, click the “Checkout" button to complete your order. Alternatively, you can email or fax us your order directly at [email protected] or 626-449-6895 (fax).

 

How do I obtain a price list?

Price lists are available to our wholesale customers only and can be requested over the phone, by fax or email.

 

Can I have a catalog mailed to me?

Yes, but please fill out the sign-up form on our website first, including company name, company address, resale (or license or tax ID) number and type of business. Once you are registered and logged in you will find a catalog request form here.

 

Do you have a .pdf version of the catalog that I can download?

Yes we do. Please click here to download our latest catalog.

 

What if I’m a homeowner? Can I still buy from you?

You can purchase our products through retail nurseries as well as landscape and design professionals. Please click on the links below for a list of retail nurseries and professional landscape designers in your area.

  • Association of Professional Landscape Designers (California)
  • Association of Professional Landscape Designers (U.S.)
  • California Association of Nurseries & Garden Centers

 

What are your delivery charges?

Shipping charges are a function of distance (based on zip code) and order size. We deliver commercial orders with our own trucks in Southern California. Northern California and out-of-state orders are shipped by common carrier.

 

Do you ship internationally?

We ship directly to Canada. We also ship to Miami for Caribbean shipments and to San Diego for Mexican shipments. For all other destinations, please contact our customer service team on 626-449-6800.

 

What is your minimum order?

Our minimum order is $500.

 

What is the approximate ETA from date of order to ship date?

Orders for IN STOCK items are generally packed and shipped within 10 business days.

 

Are items always in stock or do they need to be special ordered?

Our goal is to have sufficient inventory on hand to meet demand. However, our inventory levels fluctuate due to turnover and wait times for imported goods.

 

Do you have saucers to go with each pot?

We have a variety of ceramic and plastic saucers available for most pot sizes.

 

Many pots are sold in sets but I’m only interested in buying a single item. Can you split a set?

Yes. The reason we sell sets is that this makes for efficient shipping and helps reduce costs. However, in most cases we can split up a set and sell pots separately for a 25% surcharge.

 

Why are no two pots alike?

Many of our Asian sourced pots are handcrafted in time honored traditions. Glazing is applied by hand and the pots are fired in traditional wood firing kilns. This process can create variations in color, shape and size.

 

What is your returns policy?

All items are subject to a restocking fee of 25% for returns or 15% for exchanges. After 30 days, no returns or exchanges will be accepted.

 

 

 

Care & Maintenance 

 

Do all of your pots have drainage holes?

No, but most of our pots do. If your pot does not have a drainage hole, we can can drill one for you. Conversely, we can also seal the hole and waterproof the pot on the inside. We also sell liners. For more details and pricing, please contact our customer support team on 626-449-6800.

 

Are all of your pots frost proof?

Our ceramic pots are high fired, very strong and generally frost resistant. However, a proper drainage hole in the bottom of the pot is essential. When water remains in the pot during winter, the freeze-thaw cycle can damage any container. It is recommended to store the pots in a covered area that will not be exposed to harsh weather.

 

How do I remove the white spots from “hard” water deposits on the outside of my pot?

Salt and calcium mineral buildup in your city water can create white spots on the glaze of the pots. These are easily cleaned by using vinegar; an S.O.S metal scrub pad can be used to clean persistent stains and does not harm the glaze or color of the pot.

 

Care Tips Clayfibre Planters

  • Clayfibre planters are lightweight containers made of recycled materials such as crushed stone, adding composite matter and fiberglass. The clayfibre material is slightly porous and allows the plant to breathe.
  • Clayfibre pots are environmentally friendly and require only 10% of the energy used making ceramic or plastic pots.
  • All our clayfibre pots are designed for use outdoors but they will look beautiful indoors as well.
  • Use lightweight potting soil (not top soil) when planting the clayfibre containers to avoid bulging.
  • Lava or drainage rock or non-biodegradable foam packing peanuts should be used at the bottom of the planter to ensure proper drainage. 
  • Once planted up, take care not to push, pull or tug the clayfibre pots by the rim, this can cause them to break. The weight of soil and plant material is substantial.
  • Clayfibre planters may be cleaned with just soap and water. They have a natural finish that will weather gently over time with an attractive patina.

 

 

 

Limited Warranty

 

Asian Ceramics, Inc. provides the following limited warranty to the original purchaser of our product. Product is warranted to be free from defects in material and workmanship for a period of 90 days unless otherwise stated on the product or packaging from the original purchase date, subject to the disclaimers and limitations stated below.

This warranty extends only to the original purchaser of the product. You are urged to inspect the product upon purchase. In the event that a defect in material or workmanship appears within the warranty period, please follow the directions below.

This warranty does not cover a defect resulting from abuse, misuse, neglect, improper handling or storage or not commonly intended use of the product. Normal product wear and tear due to age is not covered by this warranty.

During the above time period, Asian Ceramics will replace this product, or such part of the product as may be defective, at Asian Ceramics’ option, and at Asian Ceramics’ cost.

If you have a claim under this warranty, or would like information on how the warranty may apply, contact Asian Ceramics customer service at 800-449-6890 or at [email protected], at which time you will be instructed by Asian Ceramics in its sole discretion either to ship the defective product back to Asian Ceramics or to dispose of the defective product. For faster service please have your invoice number and purchase and ship date available.

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